Terms & Cancellation Policy

Souluna offers transformative and systemic coaching, private and group yoga, alchemy sound healing and sound baths, breathwork sessions, day retreats and longer journeys. Sessions take place at Maison Riviera in Montreux, at agreed external locations, or online.

A booking becomes binding once it has been confirmed in writing (by email or through the booking or scheduling tool). Places at events and retreats are limited and allocated in the order that confirmed bookings are received.

All prices are stated in Swiss francs (CHF) and are the prices published at the time of booking. Unless agreed otherwise:

• Individual sessions are payable at or before the session.
• Group events, including sound baths, are payable in advance to secure the place.
• Retreats and longer journeys require a deposit at booking, with the balance due before the start date.
• Multi-session packages are payable in advance and are valid for twelve months from purchase.

Your session time is reserved exclusively for you. To honour this dedicated space, I kindly ask for at least 48 hours' notice if you need to cancel or reschedule.

• Sessions can be rescheduled without additional cost when notice is given more than 48 hours in advance.
• Cancellations or rescheduling within 48 hours of the session will be charged at 100% of the session fee.
• Missed sessions (no-shows) are non-refundable.
• Group events and sound baths: up to 48 hours before the start. Later cancellations are charged in full, but the place may be transferred to another person.
• Retreats and longer journeys: up to 30 days before the start, the balance is refunded and the deposit is retained. Within 30 days the full fee remains payable unless the place can be filled.

Unforeseen circumstances can arise - in case of genuine emergencies or illness, please reach out and we will find a compassionate solution.

Please cancel or reschedule in writing to info@souluna.org. Thank you for honouring this commitment to your growth and the integrity of this work.

A plain-language summary of this and other common questions is on the FAQ page.

If a session or event has to be cancelled for reasons of illness, minimum participant numbers, force majeure or another cause outside our control, you will be offered an alternative date or a full refund of the amount paid for that session or event. Further claims, for example for travel or accommodation costs, are excluded.

Sessions begin and end at the agreed time. If you arrive late, the remaining time is used as best as possible; the full fee remains payable. For group events, late arrival after the start may mean entry is not possible, out of respect for the group.

Coaching, yoga, sound healing and breathwork are wellbeing and personal-development practices. They are not medical treatment, psychotherapy or a substitute for professional medical advice, diagnosis or therapy, and they do not replace any medication or treatment prescribed to you.

You take part on your own responsibility. Please consult your doctor before participating, and inform us in advance, if any of the following applies to you:

• Pregnancy
• Cardiovascular conditions, high or low blood pressure, or a history of stroke
• Epilepsy or a seizure disorder
• Glaucoma or retinal detachment
• Recent surgery or acute injury
• Severe asthma or respiratory conditions
• Psychiatric conditions, including psychosis or bipolar disorder
• Any other condition that could be affected by breathing techniques, physical movement or deep relaxation

Conscious connected breathwork in particular can produce strong physical and emotional responses. Please stop at any time, and never practise breathwork in water, while driving, or while operating machinery. Liability for damages arising from participation is excluded to the extent permitted by law, except in cases of intent or gross negligence.

Everything shared in a coaching or one-to-one session is treated as strictly confidential. In group settings, all participants are asked to treat what others share with the same discretion.

Session recordings, worksheets and audio journeys provided to you are for your personal use only. They may not be copied, shared publicly or resold. Recording sessions or events without prior written consent is not permitted.

Personal data is handled as described in our Privacy Policy.

These terms are governed by Swiss law. The place of jurisdiction is Montreux, Canton of Vaud, Switzerland. Should individual provisions be or become invalid, the remaining provisions stay in force.